Privacy

Terms & Conditions

This property has a 3 day cancellation policy.

Failure to cancel within this time will result in a cancellation charge equal to the first night of your stay.

CANCELLATION: Cancellations must be notified directly to the accommodation provider at least . unless otherwise stated above. If a cancellation is requested, your card will be charged for the first nights accomodation. In the event of a NO SHOW, your card will be charged for the first nights accommodation total.

The City tax has to be paid in cash upon arrival. Florence city tax is not included in the accommodation costs.


 *** According to the City Council resolution n. 230/33 of 06/20/2011, from July 1st the City of Florence will introduce the tourism tax, applied to non-residents overnight staying, for a maximum of 10 consecutive nights. The tourism tax rate is Euro 1,00 per person per night, and it is not applied to:
  • children (up to 10 years old);
  • people, who provide assistance to patients in hospital, max one each patient people/family, who provide assistance to underage patients in hospital, max two each patient.
PAYMENT : The outstanding amount is payable to the property directly upon your arrival.

MODIFICATIONS TO BOOKING: For any changes to an existing reservation, please contact the accommodation provider directly. Modifications to the booking will not be allowed upon arrival unless it enters the 72 hour period. be made there will be a fine , the cost of a days accommodation.

Credit Cards: Expiration of credit card : Should your credit card expire or your credit card details change prior to arrival, please contact the accommodation provider directly with the amended details.

PLEASE TAKE NOTE THAT AMERICAN EXPRESS IS NOT ACCEPTED

Check in is at 3 pm
Check out is at 11:15

HANG OVER FEE - Past 11:15 late check out wil take effect. Breakfast will given for those acquire late check out . Latest Check out s at 2pm If you arrive between 6.30am and 2pm you're welcome to leave your bags in our luggage room until your room becomes free at 3 pm.

From 11am to 2.30pm the rooms are closed for daily cleaning.

The Theater and Bar are always open. Breakfast is served from 7am to 11: 00 am.
 
Group Bookings:
  • Group bookings on the weekends have to be longer than one night's stay.
  • Group Bookings will have to put down a 50 % downpayment to guarantee the hostel its booking.    
  • The other 50% can be paid upon arrival at the hostel Group Cancellation must be 45 days prior to arrival.        
  • 10 % of booking fee will be kept by the hostel for booking fee.
  • Maximum length of stay at the hostel is 25 consecutive days.